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PRODUCTS WARRANTY:

Accutex International Inc. Warranty

Memory-Pedic Warranty

10 Years Limited Warranty Terms and Conditions.

Covered Products:

Mattresses manufactured with a design approved by Accutex International Inc. will be covered by the terms of the warranty. Accutex will approve all designs that are 100% Accu-foam and do not contain foam from other manufactures. Additional constructions that contain other Accutex products in combination with Accutex may be submitted for approval consideration. Accutex must approve any foam used in conjunction with Accu-foam.  

Accutex requires notification of Accu foam designs and requires an inspection of the total unit construction.  An Accutex engineer or sales representative will be made available to conduct the inspection.

Coverage Period:

Accu-foam is guaranteed to retain at least 75% of its original loft for a period of up to 10 years, covering the average life of a mattress. 

Exclusions:

  • Manufacturer defects including, but not limited to, frame and springs.

  • Warranty is limited to described Accutex products only. Accutex is not responsible for any subsequent damage resulting from product failure due to faulty workmanship by manufacture and/or if finished product is abused or misused in any way, or exposed to any liquid or chemical products.

Rights of Inspection:

Accutex reserves the right to inspect all mattresses involved in warranty claims.  All inspection will take place at the designated customer's manufacturing facility. 

Claim Limitations:

  • This warranty is limited to Accutex materials only.  Any and all subsequent materials, labor, and/or freight and/or delivery charges are not covered under warranty.

  • Warranty coverage is limited to original purchaser.

Up to 15 Years Limited Warranty

The purchase of your new specialty sleep product is quality-assured to be free from defects in materials and workmanship.

Your warranty starts with the date of original purchase. The original purchase receipt is required to demonstrate purchase date. This warranty provides you with specific legal rights. You may have additional rights which vary from state to state

Body impressions on your new mattress are normal and indicate that the cushioning layers are conforming to your body contours. Impressions up to 1.5 inches should be expected and are not a suggestion of structural failure.

Replacement or repair of your specialty sleep product will be done with exact materials if available but we reserve the right to substitute with materials of equal or higher value.

  • Mattress fabric is not covered under this warranty.
  • A quality bed frame is required for this warranty to be effective. A center-support must be present under the Queen and King sets.
  • This warranty is provided to the original purchaser only and is not transferable.
  • We reserve the right to refuse service if a product is found to be soiled or unsanitary.
  • Transportation costs to and from our facility are the responsibility of the consumer.
  • Please allow one-three weeks after the product is received into our facility.
  • In the event that service resulting from such defect is required during the warranty period, the product will be repaired or replaced using the scale below.
 

Total

Full 100%

50% Retail

Product

Warranty

Period *

Period *

Mattress

15 Years

2 Years

13 Years

Foundation

15 Years

2 Years

13 Years

Simmons Latex and Inner Coil

10 Years

10 Years

 

Toppers (Flat, Covered, Upholstered)

5 Years

1 Year

4 Years

Sleepy Dreamer

5 Years

1 Year

4 Years

 
S-cape Adjustable Warranty (Toll Free support 1-800-780-1084)
20-Year Limited Warranty
1 Year Free In-Home Parts and Labor
2 Years Free Parts Replacement (5/20)
20 Year Frame, Base Board and Plywood

*Transportation to and from closest facility is not included

Prevailing Manufacturer's Suggested Retail price is used for Pro-rated portion. Should warranty service be needed, please contact the Dealer where the original purchase was made. If the Dealer is unavailable please write to the following address:
Customer Service
P.O. Box 354
Troutman, NC 28166
 

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